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04
Support & Maintenance
Does Afana provide support after project completion?
Post-completion support follows the agreed project scope and terms. Check the proposal documents or contact the Afana team to confirm which support is included in your project.
Are inspection or maintenance services available?
Inspection or maintenance requirements may be discussed with the Afana team. Service availability and scope will be determined by the equipment type, system condition, and work location.
What should I do when an electrical issue occurs?
Prioritize safety, follow internal procedures, and do not handle the installation without competent personnel. Once conditions are safe, record the symptoms, event time, and affected equipment to support the review process.
What are the warranty terms for products or project work?
Warranty terms may vary by product, manufacturer, and work scope. Refer to the proposal, warranty card, or project agreement for the applicable coverage and validity period.
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